I’ve recently been revamping my website. I’ve been posting in different forums hoping to get some more targeted traffic. I’ve revamped my email newsletter and made a free lead generator (you can see the 233-page book I’m giving away in return for people signing up here). And I’ve even started recording my own podcast and […]
Top 5-Star Service Lessons From Michael Heppell (Book Review)
I’ve been obsessed with world-class customer service ever since I moved to Japan. Once you’ve experience the Japanese spirit of hospitality (“The customer is God”) you can’t fail to develop a keen eye for customer service wherever you go. I picked up Michael Heppell’s 5-Star Service: How to Deliver Exceptional Customer Service because I wanted to […]
3 Outstanding Customer Service Lessons From David’s Tea
David and Herschel Segal both deserve Nobel Prizes in “Damn Fine Tea” and knighthoods from the King and Queen of Outstanding Customer Service because their company blows me away with more force than a visa-starved Bangkok hooker. I paid a visit to DAVIDsTEA in Toronto’s Eaton Center this week and I left with more than just […]
Stop Writing Shitty Freelance Proposals (Do This Instead)
Having trouble getting freelance work? Frustrated that your target clients are rejecting or not even reading your freelance proposals? You send out proposal after proposal and you are constantly getting knocked back. What gives? It’s just not fair! Why are clients so rude? Well maybe it’s not the clients’ fault. If your freelance proposals look […]
Give me 10 minutes – and I’ll get you 60.9% email open rates (and 12.3% clicks)
Sending out email newsletters is the highlight of my day. Most people hate it. They fear sending emails to their subscribers like I fear getting my prostate examined. That’s cos most people SUCK at sending emails. Most people don’t know how to get high email open rates. I’d hate sending out emails too if I […]