I was one of the first guests to stay in the new Treehouse Hotel in the London neighbourhood of Marylebone, a day after its grand opening.
I had no idea what to expect. This was the first time I’d chosen a hotel that had no reviews and only a few promotional pictures.
But I loved the concept – an eco-friendly oasis in the heart of the city designed to make you feel like a child again. So I was keen to be one of the first to review the Treehouse Hotel.
Treehouse Hotel London Review – My Favourite Eco-Friendly Luxury Hotel
This review of the Treehouse Hotel London will give you the rundown on everything you need to know and I hope it convinces you to book a stay with the hotel because it was personally one of my favourite luxury hotel experiences (and I have a lot to compare it to).
The beds at the Treehouse Hotel London – best sleep of my life
I’ve got to make special mention of the beds at the Treehouse Hotel.
I’m a troubled sleeper. Even when staying in five-star luxury hotels, I rarely get a great night’s sleep. The pillows, sheets, and mattress just seldom seem to jive with me.
I can count how many great nights sleep I’ve had at hotels on one hand (the Ritz Tokyo is up there, so is the Hidden Hotel in Paris).
But both nights I stayed at the Treehouse Hotel were the best nights’ sleep I’ve had all year.
I have no idea what those eco-friendly mattresses, pillows, and sheets are made out of, but I’m going to find out so I can invest in some myself.
It helped that the rooms were quiet too (despite being so close to Oxford Circus and Regent’s Street, despite there being a rooftop bar in the hotel) and you can control the temperatures liberally – cool, quiet room with decadently comfortable beds. Perfect.
The strange bathroom situation at the Treehouse Hotel London
So here’s something I wasn’t a huge fan of at the Treehouse Hotel.
You can see into the bathroom from the bedroom.
There’s a large window with a thin curtain covering, but the curtain isn’t a blackout one.
This means that you can see the outline of your partner showering while you’re in the bedroom.
I guess that’s a bonus.
But it also means you can kind of see the outline of them using the toilet.
That’s a bonus only for a select few people.
If you get one of the suites (which I advise because they’re wonderful), you can just go around the corner into the living area while your partner uses the bathroom and give them some privacy. But if you’re in one of the more standard rooms, you might want to turn on your side or distract yourself with the great view from the window.
Can someone explain what the designer of this hotel was thinking?
Better yet, can someone explain why so many designers think like this?
Because this is a common feature in a lot of the best hotels I’ve stayed at.
Are lovers of boutique hotels that keen to watch each other do their business?
I suppose people think this is either intimate or chic or stylish, but it’s not for me.
Aside from that, the bathroom’s at the Treehouse Hotel are superb.
You have a rainfall shower which will give you one of the best showering experiences of your life.
The vibe at the Treehouse Hotel London – a comfortable return to childhood
The designers have nailed the interior of the rooms, which have such a lovely vibe that you won’t want to leave.
There are unique little knick-knacks and toys dotted around the room for you to discover and play with.
Things like magic eight-balls, globes, vinyl recorder players, 3-D view masters, and vintage books.
They’ve really nailed the design of the whole hotel actually. Little things like the elevator going through the trunk of a tree to reach your room – you really feel like you’re in a magical little world away from the hustle and bustle of London.
Each room is decorated beautifully and summons a nostalgic atmosphere that reminds me a little of Alice in Wonderland.
The cushions are all comfortable and delightfully shaped. And you have easily some of the most comfortable bathrobes waiting for you in the wardrobe.
Even at the best hotels, the bathrobes can feel and bit rough and heavy, but the robes at the Treehouse Hotel, made from sustainable materials like most things in the room, are hedonistically comfortable, luxuriously soft, and you won’t want to change out of them.
You also have these huge 50-inch wall-mounted plasma TV screens embedded into the wooden walls, which turn your room into it’s own private cinema. If you have the suite, you’ll have two of these bad-boys – one in the living area, one in the bedroom.
The rooms are also overflowing with snacks and goodies that make the most eclectic minibar I’ve ever seen.
I was surprised to see some delicious Maldon Sea Salt chocolate from Love Cocoa – a company not many know, but I used to do copywriting for and is run by Cadbury’s great-grandson – a nice treat to have waiting for you.
Customer service at the Treehouse Hotel – the gold standard of exceptional service
I am fanatical about customer service.
I studied great customer service in Tokyo and am always on the lookout for how different brands conduct themselves, especially in the luxury sector.
And I must say I was blown away by the customer service at the Treehouse Hotel.
We’re talking Ritz-Carlton level of customer service.
If you’ve ever been to the Ritz, you’ll know that’s high praise indeed.
I will say that the customer service is so good that it almost becomes bad at stages. Sounds insane, but let me explain.
It feels like there are almost too many people looking after you. Five people smiling and greeting you at the front desk, three people at the main entrance, people hovering in all of the halls, four people in the coat room. That can feel a bit too much.
If the hotel scaled the service back five percent, that would be perfect. But obviously I was seeing things just after the opening, so I’m sure they’ll get into a world class rhythm very soon.
The thing about the service that I really loved was how each and every server made a real meal out of every interaction.
Everyone working there, from the people manning the desk, to the servers in the restaurant and bar, are friendly, polite, warm, and have exceptional people skills.
I’ve stayed in hotels in London that cost more than the Treehouse Hotel and didn’t receive such wonderful interactions or enjoy such a lovely atmosphere.
The bar, restaurant, and food at the Treehouse Hotel – delicious and beautifully presented
We had a fantastic evening at the Madera restaurant and cocktail bar, which is a Mexican-fusion restaurant on the top floor just beneath the rooftop bar.
The atmosphere was absolutely on point.
Warm lighting, perfect choice and volume of music, comfortable sofas and chairs, and a vibe that makes you not want not want to leave.
We received some tasty complimentary cocktails.
I can’t remember what they said was in them (maybe some whiskey and berries) but it was delicious.
The food we chose for the evening included sashimi, truffle fries, wagyu sausage, and some calamari because it came specially recommended by one of the servers. And I must say it was easily the best calamari I’ve ever eaten.
The dining experience for the evening could not be faulted. Perfect on every level and this is where the service really shined.
Breakfast the next morning was equally delicious.
Looking out over a great view of the London skyline, which includes landmarks such as the London Eye, the Shard, and the Gherkin, we had avocado toast (yes, a cliché yuppy staple in London, but done superbly) and a full fry-up with more wagyu along with some delicious espresso and tea.
Would I recommend you stay at the Treehouse Hotel London?
I’ve already spread the word to a bunch of friends and acquaintances – especially those in the luxury industry and working in customer service. So undoubtedly I recommend you check out the Treehouse Hotel London.
If you love boutique luxury hotels with a unique spin on everything, great customer service, comfortable hideaway rooms, and delicious food right in the heart of London, you will adore the Treehouse Hotel.
